Oracle Technology Specialists
Running Oracle where it is hardest.
Deep technical support for Oracle Fusion Middleware, full coverage of the wider Oracle estate, and cloud migrations run as a disciplined programme. One team, one service desk, one SLA.
- Global service desk and command centre
- 24x7
- Named-resource delivery, not a rotating pool
- Named
What We Do
Three practices, one Oracle technology core
Fusion Middleware is where we are deepest. The broader portfolio grew because clients who trust us with the hardest layer ask us to take the rest, and our migration practice is staffed by the engineers who already know how those estates are built.
Why Clients Come to Us
The middle tier is where the silence is
Every large Oracle estate has a database team, and most have an applications team. Very few have anyone who owns the application servers, integration layer, identity infrastructure and web tier that everything else depends on, until something fails.
Nobody owns the middle tier
Incidents bounce between database, application and network teams while the business is down, and diagnosis dominates restore time.
How we close it: a named team that owns WebLogic, SOA, OIC, IDM and the web tier end to end.
Depth exists on paper, not on shift
The one engineer who understands the SOA estate is asleep, on leave, or left last year. Escalation means waiting until morning.
How we close it: three shifts with functional depth on each, a named backup for every role, and a specialist bench on call at any hour.
Support ends at “restart it”
Recurring incidents are handled again and again rather than fixed. The same failure appears every month and nobody finds the cause.
How we close it: root cause analysis on every P1 and repeat P2, with a permanent fix tracked to closure.
Oracle Managed Services
Our commercial model is the argument
We charge a fixed monthly fee for a named team and committed capacity. We don’t bill per ticket, and we don’t bill by the hour for work inside the support scope. Every recurring incident we permanently retire works in our favour and yours, and you can read that directly off the contract.
- 24x7 coverage for the highest priorities, every day of the year
- A named Service Delivery Manager owning the SLA across all shifts
- We work inside your own ITSM platform. No parallel queue.
We had four vendors who could each prove the problem was not theirs. What we did not have was anyone who could tell us what the problem actually was.
Where to Start
Which one sounds like you?
“It keeps happening and nobody can tell us why.”
A 2–6 week technical assessment. Fixed price, no further commitment.
“Our estate has outgrown the team running it.”
A consolidation review, then one accountable managed support contract.
“We have a migration and a date we cannot move.”
Discovery, dispositions, a wave plan and a timeline you can defend.
The first conversation is with a practice lead, not a salesperson, and it costs nothing.
It keeps happening and nobody can tell you why?
Start with a fixed-price technical assessment. The first conversation is with a practice lead, and it costs nothing.